Hotel Serena Cortina

Staff, irena, reception lady is marvelous, she was very keen to solve my problem out, as I had an emergency at home and I have to shorten my stay, she had a very long conversation with booking. Com to not to pay the whole penalty and actually she succeeded to get off half of it and she didn’t let me pay except after deducting half of penalty, moreover she managed to get in contact with a similar nice travel agent Cortina DMC also succeeded to book me a new ticket and actually I came home on time and solved my problem

This hotel is a great place to stay. The staff were incredibly welcoming and helpful, the receptionists we met during our stay were always ready to help and suggest where to go and giving advise about the best time of the day to visit. They have shown that they truly love the tourist. The rooms were immaculate and very comfortable. The delicious breakfast every morning was more than expected. The location is close to city centre just a five minute walk. The view from the room was incredible. Highly recommendable.

The hotel is strategically located 5 min walk from the city center, very convenient for quick tours. Also if you want to have some drinks and some fun you can just park your car and have no worries that you need to drive back to the hotel during the cold night and the icy roads. You can park the car and just walk around. The breakfast had both hot and cold choices, with good variety of snacks. Definitely worth to book room with breakfast included. The parking outside is free but you have the choice to park in the basement for an extra charge. Overall was nice experience and will definitely book the same hotel assuming will be the cheapest compared to others around.

We stayed for 4 nights during the last week of September and early October & it was our first time in the Dolomites. It was walking distance to town and there is free parking in the hotel. It was in a good location where restaurants and shops are walking distance. We ate dinner in restaurants close by. At check in, the reception gave us a list of recommended restaurants. The staff were nice. The breakfast was filling and they offered a variety of food and drinks. The pastries were not so good. We had better ones in the hotel at Val Gardena. On our first night, there was a big bus and in the morning, the breakfast area was so full & chaotic. There was almost no table available. The coffee/espresso maker line was very long and they ran out of cups, etc. I felt sorry for the staff who looked overwhelmed. Thank goodness that the next 3 days were better since we were in a rush to go to the mountains. We had a standard room in the Annex with a good view of the mountains & a little patio with chairs. It was quiet at night. The room rate we got was reasonably priced for the area. I was a little chilly at night and the hotel staff told us that they don’t turn on the gas until winter. Overall, our stay was good.

I loved my cosy little single room - I had an epic mountain view and the room had everything I needed for my 3-night stay. It rained for a full day during my visit and it was great to rest, use the good Wi-Fi, and enjoy the views in the room. The staff were friendly and happy to give advice on restaurants and activities. Better than the tourist information office, in fact.